Shipping Info

Shipping & Returns

Power Quality Group ships power protection equipment to all areas of Australia.

Shipping Information

For deliveries within Australia we supply customers with a variety of carrier options.  To see options for carriers and pricing please select the item to be purchased in our online store and options will be shown. For Larger items we will need to supply you with a written quote as in many cases due to the weight of the items a tail gate may be required at the destination address.  Please note couriers are unable to deliver to PO Boxes so please ensure you provide a valid day time delivery address. To ensure your orders are delivered safe and sound you will need to sign to accept delivery.

You should also include a daytime phone number with your shipping details should we need to contact you if there are any problems with your delivery.

Shipping Time

All items are dispatched by Power Quality Group within 2 business days of receiving your order, if there are any stock delays we will contact you to discuss. Delivery times are based on the following guidelines:

1 – 2 days – Sydney, ACT, Melbourne, Brisbane, Gold Coast

2 – 4 days – Rest of NSW, Rest of VIC

3 – 6 days – SA, QLD North, Perth

5-9 days – TAS, NT, WA

Domestic Delivery Costs

As specified when ordering via our online store

Returns and Refunds



Power Quality Group facilitates the manufacturers warranty on all parts depending on the product type, from the date of purchase.

Warranties do not cover accidents, misuse, neglect, natural disaster or act of God or other external causes, or damage caused by operating the equipment in a manner that is not described in the instructions.

Please contact Power Quality Group immediately should you notice any problems with your purchase. We will attempt to rectify the issue as soon as possible, if your item is damaged or faulty upon arrival.

For all purchases sent back due to change of mind, there will be a 20% of purchase price re-stocking fee and items must be un-used and in original packaging, postage will also be at the purchasers expense and any postage cost incurred in original purchase will not be refunded.  Change of mind is limited to 30 days from date of purchase.

In the instance you are required to send a item or part back for replacement please follow our return and refund process.

We do not offer warranty on items that have been damaged due to misuse, abuse or infrequent servicing. No refund or exchange will be granted in such instances. Please check each item description for further details on warranty as some specific components of power equipment are not covered by warranty. Warranties do not cover consumables such as batteries..

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All Warranties expressed are domestic warranties.

Procedure for Claiming Warranty

To make a warranty claim we will need you to do the following.

  1. Take a picture of the damaged or faulty part along with your original invoice or order number and the serial number of the part to us at service @pqg.com.au
  2. We will reply letting you know we have received your claim and act on your claim immediately.

Points to remember:

Make sure you include your delivery address and name, and a clear indication on what is wrong.

Visit Our Support Center

Need help with product manuals? Visit our support centre. We understand the environments supporting electrical & IT systems & provide unparalleled experience & product knowledge.