Shipping Info & Privacy

Shipping & Returns

Power Quality Group ships power protection equipment to all areas of Australia.

Shipping Information

For deliveries within Australia we supply customers with a variety of carrier options.  To see options for carriers and pricing please select the item to be purchased in our online store and options will be shown. For Larger items we will need to supply you with a written quote as in many cases due to the weight of the items a tail gate may be required at the destination address.  Please note couriers are unable to deliver to PO Boxes so please ensure you provide a valid day time delivery address. To ensure your orders are delivered safe and sound you will need to sign to accept delivery.

You should also include a daytime phone number with your shipping details should we need to contact you if there are any problems with your delivery.

Shipping Time

All items are dispatched by Power Quality Group within 2 business days of receiving your order, if there are any stock delays we will contact you to discuss. Delivery times are based on the following guidelines:

1 – 2 days – Sydney, ACT, Melbourne, Brisbane, Gold Coast

2 – 4 days – Rest of NSW, Rest of VIC

3 – 6 days – SA, QLD North, Perth

5-9 days – TAS, NT, WA

Domestic Delivery Costs

As specified when ordering via our online store.  No goods will be shipped until payment received in full.

Returns and Refunds

PROCESS FOR RETURNS AND REFUNDS ON DEFECTIVE OR INCORRECT PRODUCTS

Warranties

Power Quality Group facilitates the manufacturers warranty on all parts depending on the product type, from the date of purchase.

Warranties do not cover accidents, misuse, neglect, natural disaster or act of God or other external causes, or damage caused by operating the equipment in a manner that is not described in the instructions.

Please contact Power Quality Group immediately should you notice any problems with your purchase. We will attempt to rectify the issue as soon as possible, if your item is damaged or faulty upon arrival.

For all purchases sent back due to change of mind, there will be a 20% of purchase price re-stocking fee and items must be un-used and in original packaging, postage will also be at the purchasers expense and any postage cost incurred in original purchase will not be refunded.  Change of mind is limited to 30 days from date of purchase.

In the instance you are required to send a item or part back for replacement please follow our return and refund process.

We do not offer warranty on items that have been damaged due to misuse, abuse or infrequent servicing. No refund or exchange will be granted in such instances. Please check each item description for further details on warranty as some specific components of power equipment are not covered by warranty. Warranties do not cover consumables such as batteries..

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All Warranties expressed are domestic warranties.

Procedure for Claiming Warranty

To make a warranty claim we will need you to do the following.

  1. Take a picture of the damaged or faulty part along with your original invoice or order number and the serial number of the part to us at service @pqg.com.au
  2. We will reply letting you know we have received your claim and act on your claim immediately.

Points to remember:

Make sure you include your delivery address and name, and a clear indication on what is wrong.

PRIVACY

Policy Power Quality Group is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.pqg.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: •           For the primary purpose for which it was obtained •           For a secondary purpose that is directly related to the primary purpose •           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following: •           Third parties where you consent to the use or disclosure; and •           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.  Power Quality Group will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at:   Unit 1, 1224 Lytton Road, HEMMANT  QLD  4174  or    sales@pqg.com.au   or   1800 543 237


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